In this episode, host Dwayne engages Joey Coleman, a distinguished business consultant and author, to delve into the dynamics of human behavior, evolving entrepreneurship, and effective leadership. They discuss the critical role of personal well-being for leaders, along with practical methods for enhancing customer and employee experiences. The episode sheds light on the ongoing transformations in the global workforce, urging businesses to embrace flexibility and sustainability. It emphasizes innovation and the necessity of informed self-education, particularly in AI, and criticizes the spread of misinformation. The conversation also explores sustainable work practices and the importance of setting clear expectations for fostering meaningful contributions over mere productivity.
The Speaker, Teacher, and Advisor
For almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences and employees' experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again.
Time Stamps:
0:00 - Intro
0:36 - Joey Coleman
4:50 - Getting to know Joey
9:45 - Joey’s career journey
14:11 - Starting Your Own Business Experience
19:54 - Taking the Leap of Faith
26:54 - The Entrepreneur's Journey
27:56 - Yearly and Decadal Goals
37:13 - Energy and Focus Management
57:40 - The World is Getting Better Every Day
1:05:13 - Building Accountability
1:10:11 - Creating a Culture of Psychological Safety
1:13:16 - Entrepreneurs in an Evolving Landscape
1:14:10 - Importance of Education and Research
1:20:30 - Personal Growth Plan
1:22:49 - Creating an Optimal Work Environment
1:28:45 - Joey’s Email Policy
1:35:24 - Measuring Human Productivity
1:36:28 - Setting Clear Expectations
1:37:24 - Outro
Connect with Dwayne Kerrigan
Linked In: https://www.linkedin.com/in/dwayne-kerrigan-998113281/
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Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.
