In this podcast episode, Dwayne interviews Irfan Rajabali, President of EB Box, about his journey from a corporate role to leading a family-owned business that became one of Canada's fastest-growing companies for 12 years in a row without a traditional sales team or a modern website. The discussion delves into key aspects of entrepreneurship, such as identifying market gaps, providing additional value, focusing on customer needs, and building scalable processes and teams. Rajabali shares insightful strategies for managing crises, emphasizing consistency, and continuously investing in technology and people to sustain growth. This episode offers an in-depth look at practical steps and mindset shifts necessary for business success, providing invaluable lessons for aspiring entrepreneurs and business owners.

CHAPTERS:
00:00 - Intro
03:40 - E.B. Box: 12-Time Fastest Growing Company
12:10 - Beginning Your Entrepreneurial Journey
17:30 - Entrepreneur Mindset for Success
19:39 - Taking Risks at the Right Time
23:20 - Growth Mindset in Business
27:35 - Advice to Your Younger Self
29:59 - The 10-Year Overnight Success Story
32:07 - Shifts in Business Ownership Dynamics
35:08 - Organic Growth vs. Business Acquisition
38:00 - Recipe for Business Success
44:30 - Operating Without a Sales Department
45:35 - Providing Exceptional Customer Care
47:20 - Planning and Executing Production Schedules
48:18 - Strategies to Increase Business by 20%
50:30 - Entering the Food Industry
55:20 - Key Takeaways for Listeners
56:38 - Responsibilities of a Business Owner
57:30 - Understanding Customer Buying Motivations
1:01:28 - Responsibilities of a Business Owner
1:09:07 - Building the Business Machine
1:10:58 - Identifying Business Processes
1:13:59 - The 24/7 Nature of Entrepreneurship
1:20:19 - Investing in Customer-Value Technology
1:23:50 - Outro

Key takeaways:
• The importance of identifying market gaps and delivering consistent value
• How to transition from a corporate career to running a family business
• Strategies for scaling a business without a traditional sales team
• The power of reinvesting profits for long-term growth
• Building a customer-centric business model in the packaging industry

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Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.