38. Part 1: Human Connections, Innovation, and Evolving Practices with Joey Coleman

In this episode, host Dwayne engages Joey Coleman, a distinguished business consultant and author, to delve into the dynamics of human behavior, evolving entrepreneurship, and effective leadership. They discuss the critical role of personal well-being for leaders, along with practical methods for enhancing customer and employee experiences. The episode sheds light on the ongoing transformations in the global workforce, urging businesses to embrace flexibility and sustainability. It emphasizes innovation and the necessity of informed self-education, particularly in AI, and criticizes the spread of misinformation. The conversation also explores sustainable work practices and the importance of setting clear expectations for fostering meaningful contributions over mere productivity.

https://joeycoleman.com/

The Speaker, Teacher, and Advisor

For almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences and employees' experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again.

Time Stamps:

00:00 Introduction to the Business of Doing Business

00:49 Catching Up with Joey Coleman

02:21 The Importance of Marrying Up

04:51 Joey Coleman's Career Journey

05:47 Transition from Law to Business

11:23 Building a Customer Experience Brand

18:59 The Entrepreneur's Journey

25:52 The Value of Sleep and Health

32:02 Outsourcing and Delegation

40:28 The Changing Landscape of Work

48:02 Global Demographic Shifts

48:32 Africa's Untapped Potential

49:23 Rethinking Business Strategies

51:58 Defining Success Across Generations

52:44 The Reality of Modern Living

56:04 Leadership and Employee Engagement

01:07:02 The Role of AI in the Future of Work

01:22:22 Sustainable Work Practices

01:31:18 Final Thoughts and Reflections

Key Takeaways:

Here are some key takeaways:

• Understanding Human Behaviour: The success of various roles and businesses often hinges on understanding human behavior—why people do things and how to influence their actions.
• Entrepreneurship and Adaptability: Transitioning from stable careers to entrepreneurship requires identifying translatable skills and being adaptable to new roles and industries.
• Importance of Sleep: Continuous work with minimal sleep is unsustainable and affects not only productivity but also health. Prioritizing sleep improves efficiency and cognitive function.
• Delegation and Outsourcing: Outsourcing tasks (like travel arrangements) frees up mental space and allows more focus on critical aspects of the business.
• Sustainability in Business: Business practices should consider sustainability not just in products but also in the well-being of employees, including reasonable working hours and mental health.
• Global and Demographic Changes: Businesses need to adapt to demographic shifts and the global marketplace, including leveraging technology and considering new markets like Africa.
• Training and Empowerment: Employees should be trained to be adaptable and given autonomy. Employers should set clear and realistic expectations and empower employees to succeed.
• Leadership Accountability:  Leaders need to model behavior they want to see in their employees, including work-life balance, clear communications, and showing genuine care for their team.
• Workplace Flexibility: Creating policies that allow employees flexibility in their work schedule can increase productivity and job satisfaction.
• Mindset and Personal Growth: Leaders should have personal growth plans parallel to their business growth plans, focusing on continual learning and self-improvement.
• Communication and Boundaries: When creating policies like restricted access to work emails outside of office hours, clear communication and boundary-setting are crucial.
• Practical Use of AI: Businesses should educate themselves on the practical applications of AI and how it can augment rather than replace human workers in the near term.
• Show versus Tell: Leaders need to both show and tell their commitment to supporting their employees' work-life balance and overall well-being.
• Context and Media Literacy: Understanding the full context of information, especially in today's media environment, is crucial for informed decision-making.
• Employee Retention: Retaining employees involves understanding their needs, setting clear expectations, providing growth opportunities, and fostering a supportive and respectful work environment. These takeaways provide a comprehensive overview of the essential points discussed, aimed at helping business leaders foster a successful and sustainable business environment.

Connect with Dwayne Kerrigan

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Disclaimer The views, information, or opinions expressed by guests during The Business of Doing Business are solely those of the individuals involved and do not necessarily represent those of Dwayne Kerrigan and his affiliates. Dwayne Kerrigan or The Business of Doing Business is not responsible for and does not verify the accuracy of any of the information contained in the podcast series. The primary purpose of this podcast is to educate and inform. Listeners are advised to consult with a qualified professional or specialist before making any decisions based on the content of this podcast.